Privacy policy

Introduction

The Sanctuary of Self ("we," "our," or "us") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and manage your personal information.

1. Collection of Personal Information

1.1. We collect personal information that is necessary for us to provide our services. This may include, but is not limited to, your name, email address, phone number, payment details, and any information you provide when accessing our website or services.

1.2. We collect information through:

  • Online forms and subscriptions

  • Purchases and payment processes

  • Direct communications (e.g., email, phone, or chat)

  • Cookies and analytics tools when you interact with our website

1.3. We may also collect sensitive information, such as details about your well-being, only with your explicit consent and when it is relevant to the services we provide.

2. Use of Personal Information

2.1. We use your personal information for purposes including:

  • Providing access to our services and Content

  • Processing payments and managing subscriptions

  • Responding to enquiries and customer support requests

  • Sending updates, promotional materials, and newsletters (with your consent)

  • Improving our services and website functionality

2.2. We will not use your information for any other purpose without your explicit consent, unless required by law.

3. Disclosure of Personal Information

3.1. We may disclose your personal information to:

  • Service providers involved in delivering our services (e.g., payment processors, hosting providers)

  • Authorities, if required by law or to protect our legal rights

3.2. We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3.3. Third-party providers are required to handle your information securely and only for the purposes specified by us.

4. Data Security

4.1. We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These include using secure servers, encryption, and regular security audits.

4.2. While we strive to protect your personal information, no transmission over the internet can be guaranteed as completely secure. You use our website at your own risk.

5. Cookies and Analytics

5.1. Our website uses cookies to improve your browsing experience and gather analytics about website usage.

5.2. You can manage cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website.

5.3. We use third-party tools, such as Google Analytics, to collect non-identifiable information about website interactions. This data helps us improve our services and marketing strategies.

6. Access and Correction

6.1. You have the right to access the personal information we hold about you and to request corrections if it is inaccurate, out-of-date, or incomplete.

6.2. To request access or correction, please contact us using the details below. We may require verification of your identity before proceeding.

7. Retention of Information

7.1. We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

7.2. When your information is no longer needed, we will securely destroy or de-identify it.

8. Cross-Border Data Transfers

8.1. Some of our third-party service providers may store or process your personal information outside Australia. When this occurs, we ensure that your information is handled in accordance with Australian privacy laws.

9. Complaints

9.1. If you believe we have breached this Privacy Policy or the Australian Privacy Principles, you may lodge a complaint by contacting us using the details below.

9.2. We take privacy complaints seriously and will respond promptly. If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC).

10. Updates to this Policy

10.1. We reserve the right to update this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website.

10.2. We recommend reviewing this policy periodically to stay informed about how we manage your information.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

The Sanctuary of Self
Email: connect@sanctuaryofself.love

Thank you for trusting The Sanctuary of Self with your personal information. We are committed to protecting your privacy and supporting your journey of self-mastery.